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12465 Warwick Boulevard  •  Newport News, VA 23606  •  Phone: (757) 591-4500


Parent Express

ANNOUNCEMENTS

Parent express is now available for parents and families of students in grades 3-12.

 

Parent express is an online service that connects parents and families of students in grades 3-12 to the tools they need to stay informed about their child's education.  People who have been properly identified in the system will have access to school related information - such as attendance and grades - via a secure web site. Although teachers will continue to use existing methods to communicate with families - including printed report cards – this online resource will help you be remain better informed about day-to-day progress in school.

To have access to this system, you must 1) have a recognized connection with the student and 2) a valid email address on file in the new student information system.  If you are currently listed as the Primary Contact for a student and we have your email address, you will already have received an email with logon information. If you did not receive a logon email, please contact the Parent Express Coordinator at your child’s school. Use the link on the right to find the name of the person to contact.

HOW TO USE PARENT EXPRESS

To use Parent Express, you will need:

  • a computer with internet access, and
  • a valid user name and password.

If you do not have internet access at home, you can use the system from a computer at your local public library, community center, or anywhere internet access is available.

User names were emailed to the persons listed as the Primary Contact for a student if we already had your email address on file. The email includes instructions on how to create a password for the new Parent Express.

If you did not receive a logon email, please contact the Parent Express Coordinator at your child’s school. Use the link on the right to find the name of the person to contact.

For more information on using Parent Express, please download the Parent Reference Guide.

GETTING HELP

If you have questions about your child’s grades or attendance, contact your student’s teacher.

If you have questions about your account, including passwords, contact the Parent Express Building Coordinator at your child’s school.

FREQUENTLY ASKED QUESTIONS (FAQ)

How do I get a Parent Express account?
Answer:  Go to your child’s school with a valid picture ID and your email address.  Sign the Acceptable Use Policy.

What if I forget my password?
Answer:  Go to your child’s school with a valid picture ID.

Why do I have to go to the school?
Answer:  So it can be verified that it is actually you requesting your child’s information.  That cannot be determined on the phone.

Why didn’t I receive an email with my account information?
Answer: You are not listed as a primary contact for your child in the student information system, or we did not have a valid email address for you in the system.

Why aren’t all my children listed under one account?
Answer: In the student information system, you are not listed as the primary contact for each of your children, or your name is not listed the same (possibly misspelled) for your children.

 

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